Terms of Service

Last updated: 18 July 2026

These Terms describe how LawnOps and Find a Mower work. They are not a substitute for legal advice tailored to your situation.

These Terms of Service ("Terms") govern your access to and use of LawnOps, the business management software provided by LawnOps ("LawnOps", "we", "us", "our"), including our web application, marketing websites, Find a Mower directory and any related services (together, the "Service"). By creating an account, listing or claiming a business, or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. Who can use LawnOps

You must be at least 18 years old and able to form a binding contract to create an account. You're responsible for the accuracy of the business information you provide and for keeping your login credentials secure. You are responsible for all activity that occurs under your account, including actions taken by staff you invite.

2. The Service

LawnOps provides tools for quoting, scheduling, run sheets, invoicing, on-site payment collection, an optional lead-generating website, and Find a Mower — a free public directory where homeowners can find lawn and garden care businesses. Some features (AI quoting, AI routing, AI assistant, third-party accounting/calendar integrations) depend on third-party providers and may be limited, changed or discontinued if those providers change their services.

3. Subscription & billing

• New Operator accounts may receive a free trial (currently 14 days). Trial timing may start when you first sign in to the app (for example after listing via Find a Mower), as described in-product — not always at the moment a directory row is created.
• No credit card is required to start a trial. Free Find a Mower listing does not by itself require a paid subscription.
• After the trial, full Operator features (including full lead unlock where applicable) require an active paid subscription, billed at the rate shown at checkout (currently AUD $15/week) and processed by Stripe, unless we have granted complimentary access.
• Subscriptions renew automatically until cancelled. You can cancel at any time from within the app; cancellation takes effect at the end of the current billing period and no partial refunds are issued for that period unless required by law.
• You authorise us (via Stripe) to charge your nominated payment method for subscription fees and any on-site customer payments you choose to process through the Service.

4. Find a Mower directory

Find a Mower is a free Australian business directory. By using it (as a homeowner, listed business, or Operator) you acknowledge:

• Public business information. We may create or display listings using business details that are already publicly available (for example from a business's own website or another public business listing), or that a business submits when listing itself.
• No application required to appear. A business may appear in the directory without having applied to join LawnOps. Appearance is not an endorsement, partnership, employment relationship or paid placement unless we clearly say otherwise.
• Accuracy. We aim to show accurate public business facts. Businesses are responsible for correcting their details after claim, or may request correction/removal.
• Claim. Claiming a listing lets the business control and update it and, depending on the flow, create or link a LawnOps account.
• Remove / opt-out. Listed businesses can remove themselves via one-click remove links in our emails or by contacting us. We honour removals promptly and stop listing outreach for that listing.
• No sale of lists. We do not sell directory contact lists.
• Homeowner use. Quote requests you submit are shared with relevant Operators / routing as described in our Privacy Policy. You must provide accurate contact details and only request services you genuinely want.

5. "Verified" badge

Where we show a Verified badge, it means we confirmed the business's ABN against the Australian Business Register (ABR) using ABN Lookup (when configured). It does not mean:

• the business paid for verification;
• we endorse the quality of their work;
• we have checked insurance, licences beyond ABN, or customer reviews; or
• the business is employed by or affiliated with LawnOps.

6. Your data and content

You (the Operator) retain ownership of the client, job and business data you enter into LawnOps ("Your Content"). You grant LawnOps a licence to host, process and display Your Content solely to provide the Service to you (e.g. generating quotes/invoices, syncing to connected integrations, powering AI features you use, showing your public directory profile and website).

You're responsible for having the necessary rights and consents to enter your customers' personal information into the Service, and for using that information in accordance with applicable privacy law (including the Australian Privacy Act).

Our handling of personal information is described in the Privacy Policy, including directory sourcing, ABN checks, email practices and removal rights.

7. AI features

AI-generated quotes, price estimates, route suggestions and assistant responses are provided to save you time, but are estimates only and may contain errors. You are responsible for reviewing AI-generated content (pricing, line items, schedules) before sending it to a customer or relying on it commercially. LawnOps is not liable for losses arising from unreviewed AI output.

8. Payments & third-party services

Payment processing is provided by Stripe and subject to Stripe's own terms and privacy policy. Optional integrations with Google Calendar, Xero, MYOB and QuickBooks are provided subject to each provider's own terms; LawnOps is not responsible for the availability or accuracy of third-party services.

9. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or to store/transmit content that infringes someone else's rights;
• Attempt to gain unauthorised access to another organisation's data;
• Interfere with, disrupt or reverse-engineer the Service;
• Use the Service to send spam or unsolicited communications in breach of Australian law (including the Spam Act 2003);
• Misrepresent affiliation with LawnOps, or misuse the Verified badge;
• Scrape or harvest the directory or Service in a way that breaches these Terms or applicable law; or
• Resell or white-label the Service without our written agreement.

10. Free lead-generating website

If you publish a LawnOps-hosted website, you're responsible for the accuracy of the content you publish (business claims, pricing, service areas) and for responding appropriately to leads it captures. You may take the website offline from Website settings in the app. We may remove content that violates these Terms or applicable law.

11. Free website advertising offer

From time to time we advertise a free business website as part of a LawnOps trial (the "Offer"). The Offer is subject to these additional conditions:

• Claiming the Offer starts your LawnOps trial as described in-product — no credit card is required to start.
• Your website is built and published as part of onboarding you into the Service, not as a standalone giveaway.
• To keep paid Operator features and related benefits beyond the trial, you must convert to an active paid LawnOps subscription (see Section 3) before the trial ends, unless we grant complimentary access.
• If you do not subscribe by the end of the trial, we may take your website offline and limit lead unlock features. We may re-publish if you subscribe afterwards.
• The Offer cannot be redeemed for cash, transferred, or claimed without also starting a LawnOps trial, and we may decline or withdraw the Offer for suspected abuse (e.g. duplicate or fraudulent submissions).

12. Suspension & termination

We may suspend or terminate your access, or remove a directory listing, if you materially breach these Terms, fail to pay subscription fees, request removal, or if we reasonably believe your use or listing poses a security, legal or trust risk to LawnOps or other users. You may cancel your account at any time. On termination, we retain your data for a reasonable period in line with our Privacy Policy before deletion, except where retention is legally required.

13. Disclaimers

The Service is provided "as is" and "as available". We do not guarantee the Service will be uninterrupted, error-free, or that AI-generated content or directory information will be accurate or complete. Directory listings are informational; homeowners should make their own checks before hiring. To the maximum extent permitted by law, we exclude all warranties not expressly stated in these Terms — except where Australian Consumer Law guarantees apply and cannot be excluded.

14. Limitation of liability

To the maximum extent permitted by law, LawnOps is not liable for indirect, incidental or consequential loss (including lost profits or lost business) arising from your use of the Service. Where liability cannot be excluded, it is limited, at our option, to re-supplying the Service or refunding the fees paid for the affected period.

15. Governing law

These Terms are governed by the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Australia.

16. Changes to these Terms

We may update these Terms from time to time. We'll update the "Last updated" date above, and for material changes, notify active Operators by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Contact us

Questions about these Terms? Contact us at support@lawnops.com.au. Privacy and listing removal: privacy@lawnops.com.au.